Best Buy Carpet and Granite , primarily located in , maintains a strong overall reputation with an A+ rating from the Better Business Bureau (BBB) . Reviewers frequently praise their competitive pricing and professional installation, though experiences with communication and detail-oriented work vary between customers. Customer Review Summary

: Reviewers generally find their prices highly competitive , sometimes quoting half of what other contractors or "big box" stores charged for similar granite or flooring projects. Key Locations & Ratings Aurora, IL 4.6 / 5 (234 reviews) EMSC Naperville, IL Yelp Niceville, FL 4.7 / 5 (Limited reviews) Google Maps Project Considerations

: Critical reviews often point to shoddy workmanship on specific projects, such as visible seams in carpet or poorly fitted granite backsplashes. There are also reports of poor communication , where customers were not notified when materials arrived or found it difficult to reach management when issues arose.

: They use an in-house fabrication shop for granite, which some reviewers noted leads to "masterful seams" when done correctly.

: Some customers felt that while the sales team was helpful and provided good design advice, the follow-through during installation and post-job cleanup (e.g., removing granite shards) was sometimes lacking.

: Many customers highlight the wide selection in their 8,500-square-foot showroom, including high-end brands like Ralph Lauren and Fabrica. Positive reviews often mention professionalism during the measurement and template phases for granite and punctuality of the installation crews.