Best Buy Customer Service Chat — Recent

Select the category that matches your issue (e.g., "Orders & Purchases" or "Product Repair & Support").

Look for the button. If the option isn't visible, it may be outside of live agent hours for that specific department, or all agents may be busy. Hours of Availability Best Buy Support & Customer Service best buy customer service chat

If you need advice before buying, you can connect with a store expert via text or video chat to see products live and get technical recommendations. Select the category that matches your issue (e

Dedicated support for business account managers is typically available Monday–Friday, 9 a.m.–5 p.m. CT . How to Access the Chat Feature Hours of Availability Best Buy Support & Customer

Best for order status, price match requests, shipping issues, and return/exchange inquiries.

Best Buy categorizes its chat services based on the type of assistance you need. Choosing the right "door" ensures you reach the correct specialist quickly.