Best Buy Mobile Return Policy May 2026

Best Buy ’s return policy for mobile devices is strict compared to its general return policy, focusing on a short return window and specific restocking fees for "activatable" devices (cell phones, cellular tablets, wearables, and hotspots).

Items must be in "like-new" condition with original packaging and accessories to avoid denial of return. 2. Restocking Fees

The restocking fee is waived if the device is returned unopened, or in states where prohibited by law (e.g., AL, CO, HI, IA, MS, OH, OK, SC). 3. Holiday Extended Return Policy (2025-2026) best buy mobile return policy

If you return a phone that was activated on a contract, you are responsible for contacting the carrier (e.g., AT&T, Verizon) to cancel the service to avoid continuing charges.

You can return in-store or by mail. In-store returns are recommended for faster processing. 5. Pre-Owned & Refurbished Phones Best Buy ’s return policy for mobile devices

Purchases made between Oct 31, 2025, and Dec 31, 2025, generally have extended returns through Jan 15, 2026.

Activatable devices still hold the strict 14-day return window, regardless of holiday purchase dates. 4. Returns & Carrier Contracts Restocking Fees The restocking fee is waived if

Verizon-activated devices have a 30-day return period for all customers.