“Life is like a box of chocolates. You never know what you’re gonna get”
— Forrest Gump
: eBay requires you to try and resolve the issue directly with the seller first. Often, a simple message can lead to a quick refund or replacement without eBay’s intervention.
: If the seller doesn't respond or resolve the issue within three business days, you can ask eBay to "step in". buyer protection policy ebay
Unlike a traditional product warranty, this is a transaction-level safeguard. It covers the purchase price plus the original shipping costs for the vast majority of items on the site. How to use it: The 30-Day Window : eBay requires you to try and resolve
While the protection is strong, it isn't universal. There are notable exclusions and "traps" that can leave you empty-handed: buyer protection policy ebay
“Life is like a box of chocolates. You never know what you’re gonna get”
— Forrest Gump