Buyer Won't Return Item 〈iOS〉
: Generally, you are not obligated to issue a refund until you receive the item back in its original condition.
: Platforms may remove negative reviews if you can prove the buyer refused to follow the return process or used the review as a "feedback extortion" tool. Strategic Responses buyer won't return item
“Seller for 20+ years here—don't accept this till the fat lady sings, so to speak. I've had negative feedback removed after a call to eBay rather than using mail or the auto system.” Reddit · r/eBaySellers · 2 months ago : Generally, you are not obligated to issue