Most purchases happen at kiosks where staff demonstrate how to handle the gliders. They often encourage immediate, "impulse" adoptions by providing everything needed in a single transaction.
Their standard package includes a supply of "Glide-R-Chow" (kibble), vitamins ("Glide-A-Mins"), and a specialized heat rock.
Buyers typically receive a health guarantee or warranty. However, some user reports indicate these warranties may be contingent on strictly using Pocket Pets' proprietary food and supplements.