Norton.com

: Use the Norton Support Tool to generate debug logs. This helps support agents identify bugs related to your PC's hardware or Windows version.

: If a safe email was labeled as "Norton: Suspicious," save it as an EML file and submit it through the Norton Submission form under the "False Positive" category. Troubleshooting and Technical Feedback For technical issues with the software itself: norton.com

This report outlines the various ways to report security threats, incorrect detections, and general feedback to norton.com. : Use the Norton Support Tool to generate debug logs

: Submit the specific item through the False Positive portal. You will need to provide your email and a brief description. : Before reporting a service failure, check the

: Before reporting a service failure, check the official status to see if there is a known outage. Managing Your Account If you need to report changes or cancel services: Submit a file or URL to Norton for review