Understand the client’s culture and pace rather than forcing your own.
Good advice at the wrong time is useless. Process Consultation Revisited: Building the He...
The client asks the consultant to diagnose the "sick" organization and prescribe a cure. Understand the client’s culture and pace rather than
Schein defines process consultation (PC) as a philosophy of "helping" that focuses on the within an organization—communication, leadership, and group dynamics. The goal is to establish a relationship where the client feels empowered to diagnose and solve their own problems. The Three Models of Help Schein defines process consultation (PC) as a philosophy
Schein’s work emphasizes that a consultant interacts with a client is more important than what technical advice they give. By focusing on "Humble Inquiry" and active listening, the consultant builds a relationship based on trust, which is the only foundation upon which sustainable organizational change can occur.
The consultant involves the client in every step, ensuring the client owns both the problem and the solution. The 10 Principles of Process Consultation
Don’t assume you know anything; ask questions to uncover the client's reality.