This is StubHub’s core promise. It guarantees you will get valid tickets in time for your event, or they will provide: Comparable or better replacement tickets. A full refund or a 120% credit for future use. How it Works for Sellers
Unlike a traditional box office, StubHub doesn't own or set the prices for the tickets it lists—individual fans and professional sellers do. 🎟️ How it Works for Buyers
Most tickets are now digital (QR codes or mobile transfers) and delivered to your email or the StubHub app.