In the physical world, Nathan’s girlfriend Ingrid (Allegra Edwards) prepares for his upcoming funeral, which is set to take place just 30 minutes after the episode's climax . Characters Introduced or Expanded
The episode satirizes modern "gig economy" culture and the commodification of human interaction through the and Lakeview's tiered service levels . It highlights the "five-star" pressure where even a 4-star rating is considered a failure . Upload—Season 1, Episode 2 (Five Stars) - Loveday Writing
One of the "Choke brothers" who reveals the high-stakes corporate environment surrounding the upload technology . Themes & Satire
Following his suicide attempt in the pilot, Nathan (Robbie Amell) is forced into "mandatory pet therapy," where he talks to a digital Golden Labrador voiced by a human therapist .
Nora investigates Nathan's damaged memory files and manages to restore a fragment showing Nathan and his partner, Jamie, in a secret meeting regarding their freeware program .